Therefore, before using the app, customers are required to provide consent to the accessing of Canadian personal information outside of Canada. Passport hosts its data on a Canadian data Centre, but provides customer and technical support out of their US offices. When customers sign up for the Passport app, they are to provide all their personal information to Passport, who as an independent company, maintains its own privacy policy.īy creating a relationship with Passport, customers will have the additional benefit of being able to use the app in many other parking locations such as Surrey and Easy Park locations in Vancouver who also use Passport to provide their mobile parking solution.
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To sign up for the app please click here or download the Passport Canada Application from the Apple or Google Playstore.
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You can send a bug report and our support team will get back to you promptly.Įnter your license plate including the stacked characters (alphanumeric only, no special characters).The City is enhancing users' ability to pay for parking by allowing those who park in the city to use the Passport Mobile app to pay for parking in New Westminster. It will end when the selected stay has ended. There’s no need to stop the parking session. Questions regarding parking rules for a specific location should be directed to the local parking operator. If a session has been started in the incorrect space, please contact support. You cannot change a space number once a session is started. The PIN number is a four digit number of your choice that you will login with.Ĭan I move spaces while I have an active session?
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The verification code is a 3 digit code that verifies you have entered in the correct cell phone number or email when signing up. What is the difference between a verification code and my PIN number? Login and select ‘Profile’ and then hit deactivate account. To deactivate your account you must go to.
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Login and select ‘Profile’ from the side menu and then update your email. To change your email address you can use the app or website. How do I change the email address on my account?
Select ‘Send Bug Report’ report from the side menu with a description of the issue. If you don’t know your old card information please send an email to rates shown in the app do not match the signage at my parking location? It will then ask you for your current card information on your account for security reasons. To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. The app will save recent license plate numbers you’ve used before too! Login and select ‘Vehicles’ from the side menu. How do I add another license plate number to my account? To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’. Enter your new card information and check the ‘Save payment info’ if you wish to save this card for future use. Login and select ‘Payment’ from the side menu. You can start additional parking sessions by clicking ‘New Session’ in the side menu. Use the checkboxes to enable/disable the reminders. Login to your account and click ‘Options’. Click ‘Parker History’ in the side menu and you’ll be able to view previous parking sessions and access receipts. To view your parking history you can use the app or website. How do I view my parking history / Get receipts?
If you can’t extend your time it could be because you have already reached the maximum stay allowed set by the parking operator.
When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen. How do I know my parking session has started? The menu button is the icon with the three lines in the left-hand corner of the screen. You can find the zone number located on signage in the area or on decals on the meter. The zone number is required to start your parking session and identifies where you are parked. What is the zone number/How do I find it? The meters don’t sync with our system, but the parking enforcers will see your mobile payment on their handheld device. The meter didn’t change, how does enforcement know I paid? When using mobile pay web, modern browsers such as Chrome, FireFox and Safari are the most compatible.
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We highly recommend using Apple or Android for downloading the application. What devices and browsers support Parking Kitty the best? Please note: your wireless carrier’s message and data rates may apply. How do I use Parking Kitty / How do I pay with my phone?ĭownload the Parking Kitty app from the App Store or Google Play. Parking Kitty Support - Parking Kitty app Frequently Asked Questions
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